Refund Policy

Web Design

As a courtesy to our client, the payments for customized designs are made to us in increments. The payments or deposits are non- refundable. In case of cancellation or postponement of a project, the money paid is retained by our company and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. .


Web & App Development

In case the project has not been started or if the initial design has not been approved, there will be a full refund. This policy will initiate after the upfront payment date is received. But in case the project has started or been completed or uploaded on the server, the client will not get any refund. .


Website Maintenance

If the client wishes to do some additions with regard to new content or text, he is responsible to provide all the required materials, images, and text in digital format. The fee charged for website maintenance services are non-refundable. .


Search Engine Optimization, Internet Marketing and Social Media Optimization

Payments that are made for SEO, Internet Marketing, and SMO services are non- refundable. Our company does not issue pro-rata refunds for the fees paid in advance. All setup fees are non-refundable because they are applied to costs that are immediately incurred by our company. In case of cancellation or postponement of a project, the entire money paid will be retained by the company.


Domain Names

The client has to make full payment in advance before we purchase the domain name. Once the payment is done, the domain name will be transferred to the client.


Chargebacks

In case our company receives a chargeback or payment dispute from a bank or a credit card company, your project will immediately be suspended without issuing any notice. If you want to restore our services, you will have to pay a $50 chargeback fee plus any outstanding balances accrued as a result of the chargeback. Instead of issuing a chargeback, please contact us directly if you are facing any billing issues. Before making any payments, please go through our refund policy and understand it.


Website Hosting

In general hosting accounts are not canceled until the client sends a notice in writing or until 15 days after the due date of payment not received. If a client has paid for a hosting account 6 or 12 months ahead and cancels the services before the expiry of the term, a refund may be given for the months not yet elapsed. We at Asoftechsolutions LLC reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. The client’s accounts that are terminated due to policy violations are non- refundable.


Refund Process

In case of payment made through credit cards, the money will be refunded back to your credit card account within 30 business days and in case the payment is made through cheque or money order, you will receive a refund by cheque.